laboratory research products, all sales are final and we do
not accept returns.
In the rare event that your order arrives with missing, incorrect, or damaged
items, please contact us immediately so we can assist you.
Order Issues & Eligibility
Refunds or replacements will be considered only under the following circumstances
and must be reported within 7 days of delivery.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days
of delivery. Photographic evidence of the damaged product and packaging is required.
If approved, we will issue a replacement or refund at our discretion.
Incorrect Item Received
If you received an incorrect item, please notify us within 7 days of receipt.
We will arrange for a replacement shipment or issue a refund if the correct
product is unavailable.
Missing Items
If an item is missing from your order, please contact us within 7 days of delivery
so the issue can be investigated and resolved.
Non-Eligible Refund or Replacement Requests
Refunds or replacements will NOT be provided for:
- Change of mind after an order has shipped
- Orders placed incorrectly by the customer
- Products that have been opened, used, or tampered with
- Requests submitted outside the 7-day reporting window
- Orders canceled after shipment
Cancellations
Order cancellations must be requested by email before shipment.
Once an order has shipped, it cannot be canceled.
Return Requirement
No refunds or replacements will be issued without the return of the original
product, unless otherwise determined by Integrity Peptide Supply.
How to File a Claim
To initiate a claim, please email
contact@integritypeptidesupply.com
with the following information:
- Your order number
- Clear photos of the product and packaging (if applicable)
- A brief description of the issue
Claims are reviewed within 3 business days, and we will
contact you with the next steps once the review is complete.
Customer Commitment
We are committed to providing high-quality, research-grade products and
responsive customer support. While all sales are final, we will always
work in good faith to resolve verified order issues fairly and promptly.
Business Information
Integrity Peptide Supply
Veteran Owned and Operated in the United States